GRIP-LOCK.COM – CONDITIONS OF USE

Conditions of Use
Welcome to Grip-Lock.com. Griplock International Ltd and/or its affiliates trading as Grip-Lock.com ("Grip-Lock") provide website features to you subject to the following conditions. If you shop at Grip-Lock.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Grip-Lock products you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, these Terms will prevail.

If you have any questions about these Terms don’t hesitate to contact us. Applicable Law
By visiting Grip-Lock.com, you agree that the laws of New Zealand apply, without regard to principles of conflict of laws and govern these Terms and any dispute of any sort that might arise between you and Grip-Lock. Site Policies, Modification, and Severability
Please review our other policies, posted on this website. These policies also govern your visit to Grip-Lock.com. Grip-Lock.com reserves the right to make changes to our website, policies, and these Terms at any time. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Links
Our website provides links to other sites. When you click on these links you are entering another site that we do not control. We recommend you check the privacy and security policies of these sites. Copyright
All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Grip-Lock or its content suppliers and protected by New Zealand and international copyright laws. The compilation of all content on this site is the exclusive property of Grip-Lock.com and protected by New Zealand and international copyright laws. Patents
Patents owned by Grip-Lock apply to this website and to the features and services accessible via the site. Portions of this site operate under license of one or more patents.

Grip-Lock Privacy Policy

Grip-Lock has put together the following privacy statement to display our commitment to protection of your privacy.

Use of your information
Grip-Lock does not sell or rent your personal information to third parties. We will only release account and other personal information if we believe release is appropriate to comply with law, facilitate court proceedings, enforce or apply our Terms or protect the rights, property, or safety of Grip-Lock, our users, or others. Email
It is the policy of Grip-Lock to send our customers emails throughout the purchasing process emails to update them about the progress of their order. You may also have indicated via other functionality on our website that you wish to receive newsletters or other promotional information from us. It is our policy to immediately remove your name from any mailing list as soon as you request it. We also use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. Emailing Tools
Grip-Lock provides tools on its website to tell a friend about our products. This tool must not be misused in any way to send spam or other content which would violate our privacy policy or Terms and Conditions. Discussion Tab Use
Grip-Lock may provide tools on our website for you to send us add photos of your motorcycles using Grip-Lock products, share information generally with other users about the use of Grip-Lock products and generally provide other web site visitors with tips and information about motorcycle security practices. When you send us photos or security tips, you agree we may post these on our website for other users of our website to view. These tools must not be misused in any way to post content which would violate our privacy policy or Terms and Conditions. Grip-Lock reserves the right to remove any content which we believe isn't particularly helpful or appropriate. Grip-Lock stores all comments in its database to be used for internal research and administration. Use of your contact information
Our website's on-line shop requires you to provide us with contact information and may also require demographic information. Your contact information may be used by us to contact you when necessary. Usually to confirm you are satisfied with your Grip-Lock and the delivery process and other matters that might arise during the purchasing and delivery process. Credit Card Security
We work diligently to protect the security of your personal information, including credit card information. Your credit card details do not get processed or transmitted through or our web site; all transactions are processed through a secure payment service provider. Grip-Lock uses Direct Payment Solutions (DPS) to provide this service. DPS hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Grip-Lock and cannot be accessed by Grip-Lock staff. However they may be held by Direct Payment Solutions (DPS). Cookies Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our web site. We use cookies to improve the user experience. Cookies are widely used on most major websites.

Grip-Lock mostly uses "session" cookies, which are removed from your computer 20min after you leave Grip-Lock. A second cookie is placed on your computer (if you choose) for Grip-Lock to remember you, this cookie is intended to remain forever. These are used so our web site can remember that you have logged in already and prevent you doing so more frequently. Other information we collect
We collect and use additional information to carry out internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. If you send us personal correspondence, such as emails, live chats or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you. Updates to our information practices
From time to time, we make changes to our information practices or alter the functionality of our website. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Grip-Lock. If you have any questions about our privacy policies or any other matter, please contact us.

Terms & Conditions of Sale

100% Satisfaction Guarantee
We want to take the what-if factor out of your purchase from Grip-Lock. If for any reason within 30 days of receipt of your Grip-Lock from our site, you are not completely satisfied you can return your Grip-Lock to us in new condition with original packaging for a full refund, note shipping charges will not be refunded. You will be responsible for all return shipping and freight charges. We will notify you via email of your refund to the value of the purchase price paid by you once we have received and processed the returned Grip-Lock. Refund will be by way of payment to the credit card you used to make the purchase and will be conducted via DPS and subject to their terms and conditions including timeframes. Check the size of your bikes twist-grip
We have been very careful to ensure that the descriptions of the features of our Grip-Locks are detailed. You should be able to find out anything you need to know within a couple of clicks in our site. It is very important that you check that the diameter size of your bike twist is within our sizing guide. With or without the three rubber inserts in a combination it will fit 27-38mm diameter twist grips. Our team is clued up about this and can help if you are confused in any way (contact us if you want to discuss). We are now developing Grip-Locks to fit bikes with fatter grips so check back here soon if yours is outside of our size guide. Warranty Policy
Grip-Locks warranty policy covers any Grip-Lock purchased from our site for 6 months from the purchase date. Grip-Lock may cover claims for product failure outside of this period depending on the individual circumstances.  We ask that if you ever feel disatisfied by either the performance of your Grip-Lock or any other aspect of the service you receive from us that you contact us without delay. Warranty claims under the standard 6 month warranty policy cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the Grip-Lock is still under the 6 month warranty then the repair will be at our expense including the freight to return the repaired or replacement product. If the product is out of warranty, then we may still be able to have the product repaired, however, the cost of the repair might be charged to the customer depending on the situation. Grip-Locks Warranty Policy has 3 solutions to any claim made:

1. Wherever possible we will endeavour to repair any fault due to manufacture and return it to you at no charge.
2. Where repair is not possible or practical we will replace the product with the same or similar product.
3. Where neither of the above solutions is possible or practical, then we will refund you for the value of the product, freight excluded.

How to return a product:
If you think that you have a valid reason to return your Grip-Lock under the policies described above please contact us before sending your order back. The processes we use are different dependent upon each situation and location across the globe! If you don't contact us first it could delay your request or result in your claim being rejected. In all cases proof of purchase directly from us will be necessary to process your request. Consumer Guarantees Act 1993
The Consumer Guarantee Act in New Zealand sets out minimum standards for goods sold by Grip-Lock. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product. Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act in New Zealand. Out of Stock and Backorders
While we do everything we can to make sure our stock levels are accurate at all times there may be occasions due to unforeseen circumstances where we are unable to fulfill your desired colour or order size. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund.